Refund policy
Refund & Return Policy
At Vision Beauty, we are committed to providing high-quality brow and skin care products that help you look and feel your best. Please read our refund and return policy carefully before making a purchase.
1. Eligibility for Returns
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Due to hygiene and safety concerns, brow and skin care products are eligible for return or exchange only if they are unopened, unused, and in their original packaging.
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Products that have been opened, used, or tampered with cannot be returned.
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Returns must be initiated within 14 days of delivery.
2. How to Request a Return
To request a return or exchange:
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Contact our Customer Support team at [Your Email] or [Your Phone Number] with your order number and reason for return.
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Our team will provide you with instructions on how to return your item.
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Please do not send products back without receiving confirmation from us.
3. Non-Returnable Items
The following items cannot be returned:
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Opened or used brow and skin care products
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Gift cards
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Sale or clearance items (unless defective)
4. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, refunds will be processed to your original method of payment within 7–10 business days.
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Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
5. Exchanges
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If you received a defective or incorrect item, we will gladly exchange it for the correct product at no additional cost.
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Exchanges must be requested within 14 days of delivery.
6. Damaged or Defective Products
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If your product arrives damaged or defective, please contact us immediately at info@visionbeauty.com.au with a photo of the product and packaging.
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We will arrange for a replacement or refund at no extra cost.
7. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us at:
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Email: info@visionbeauty.com.au
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