Cancellation policy
Purchase & Cancellation Policy
At Vision Beauty, we want your shopping experience to be smooth and enjoyable. Please read our Purchase & Cancellation Policy carefully.
1. Purchase Options
We accept the following payment methods:
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Credit/Debit Cards (Visa, Mastercard, American Express)
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PayPal
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Other digital payment options available at checkout
By placing an order, you confirm that the payment information you provide is accurate and that you are authorised to use the payment method.
2. Order Confirmation
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After you complete your purchase, you will receive an order confirmation email.
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This email is not a guarantee that your order has shipped; it confirms that we have received your order.
3. Order Cancellation
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Orders can be canceled within 12 hours of placing the order before the item is processed for shipping.
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To cancel an order, contact us immediately at info@visionbeauty.com.au with your order number.
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Once an order has been processed or shipped, it cannot be canceled. In that case, our Refund & Return Policy will apply for returns.
4. Payment Issues
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If a payment is declined or fails, your order will not be processed.
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We may contact you to resolve payment issues before processing your order.
5. Changes to Orders
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We cannot guarantee changes (such as address updates or product swaps) once an order has been placed.
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If you need to make a change, contact us immediately. We will do our best if the order has not been processed.
6. Contact Us
If you have questions about purchases or cancellations, please reach out:
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Email: info@visionbeauty.com.au
We appreciate your understanding and strive to provide a seamless shopping experience.