Shipping policy

1. Order Processing

• Orders are processed within 1–3 business days (Monday–Friday) after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method.

• Free shipping may be offered on orders over a certain amount (if applicable) – see promotions at checkout.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can track your package using the carrier’s website.

5. Shipping Address

• Please provide an accurate shipping address at checkout.

• Vision Beauty is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

6. International Shipping & Customs

• International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

• Delivery times for international orders may vary depending on customs processing.

7. Damaged or Lost Packages

• If your package is damaged during shipping, please contact us immediately at info@visionbeuty.com.au with photos of the damaged product and packaging.

• For lost packages, we will work with the carrier to locate your order or issue a replacement if applicable.